FAQ

1. What is FurFamilyClub?

FurFamilyClub is a pet-lover shop that offers cozy, stylish, and practical products for dogs and cats. Our mission is simple:
Make every fur family feel loved, comforted, and cared for with high-quality, pet-safe products.

 

2. Are your products safe for pets?

Yes! All FurFamilyClub products are made with pet-friendly, non-toxic, durable materials that are tested for safety and comfort.
Whether it’s blankets, clothing, toys, or accessories your pet’s safety is our top priority.

 

3.Do you offer sizes for all dog breeds?

Absolutely. Many of our clothing items (jackets, sweaters, turtlenecks) come in multiple sizes suitable for small, medium, and large dogs.
We include a size chart on every product page.
👉 If your pet is between sizes, we recommend sizing up for a more comfortable fit.

 

4. Are your blankets and pet clothes machine washable?

Yes! Almost all of our pet blankets and apparel are machine washable on a gentle cycle.
Products stay soft, fluffy, and comfortable even after multiple washes.

 

5. How long does shipping take?

Typical delivery times:

• USA: 7–12 business days

• Canada/UK: 7–12 business days

• Australia/NZ: 10–15 business days

• Worldwide: 10–15 business days

Shipping times may be slightly longer during holidays.

 

6. Do you offer tracking on orders?

Yes! Every order comes with a tracking number.
Once your package ships, you’ll receive an email with a link to track your order in real time.

 

7. What is your return/exchange policy?

If your product arrives damaged, defective, we will replace it or issue a refund.
We accept returns within 30 days of delivery for eligible items.

For size exchanges, contact support and we’ll be happy to help.

 

8. Can I cancel my order?

Orders can be canceled within 12 hours of purchase.
After that, your order may have already begun processing.

 

9. Do you offer holiday or seasonal sales?

Yes! FurFamilyClub runs special promotions during Christmas, Black Friday, and seasonal launches.
Follow us on Pinterest, Facebook, or sign up for email alerts to never miss a sale.

 

10. What payment methods do you accept?

We accept:

✔ Visa
✔ Mastercard
✔ Amex
✔ PayPal
✔ Apple Pay
✔ Google Pay
✔ Stripe
✔ Shop Pay
✔ Crypto

All Payments are secure and encrypted.

 

11. Who do I contact if I need help?

You can reach our friendly support team at:
📧 support@furfamilyclub.com
We typically respond within 24 hours.

 

12. Why shop at FurFamilyClub?

Pet parents choose us because we offer:

• High-quality, pet-tested products

• Cozy comfort items pets love

• Unique holiday & seasonal collections

• Affordable pricing

• Dedicated customer support

• A brand built by pet lovers, for pet lovers